Subject: Ticket Assigned - Conversation with nowsheen
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 12:56:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nowsheen nowsheen                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Customer:  nowsheen Bot:  Hi Hi ,what do you need help with? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nowsheen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:40 PM, 10th Jun                     nowsheen                    Ok           04:40 PM, 10th Jun                   mayar                   Hi Nowsheen ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:41 PM, 10th Jun                     nowsheen                    Return process of my order number 9662912919 is still pending           04:41 PM, 10th Jun                     nowsheen                    I have asked to return 2 items from this order           04:42 PM, 10th Jun                     nowsheen                    ?           04:43 PM, 10th Jun                     nowsheen                    Hello           04:45 PM, 10th Jun                     nowsheen                    ?           04:46 PM, 10th Jun                     nowsheen                    Waiting for your reply           04:47 PM, 10th Jun                   mayar                   Our team is out for picking up your order           04:51 PM, 10th Jun                   mayar                   our team will contact you on this number +971563649499           04:52 PM, 10th Jun                     nowsheen                    Ok           04:52 PM, 10th Jun                   mayar                   Is there anything else i can help you with?            04:52 PM, 10th Jun                     nowsheen                    No           04:53 PM, 10th Jun                     nowsheen                    Thank you           04:53 PM, 10th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:56 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2697310