Subject: Ticket Assigned - Conversation with sherif
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 12:23:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sherif sherif                    Bot:  Hi again! Bot:  Please enter your name Customer:  sherif Bot:  Hi Sherif ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9668261633 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:55 PM, 10th Jun                   mayar                   Hi Sherif,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:55 PM, 10th Jun                     sherif                    Afternoon mayar           03:55 PM, 10th Jun                     sherif                    I didn't receive any call or feedback regarding my order up till now           03:56 PM, 10th Jun                     sherif                    Where is the delivery           03:56 PM, 10th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:59 PM, 10th Jun                     sherif                    Sure           04:00 PM, 10th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971507120760)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:04 PM, 10th Jun                   mayar                   Kindly return the item after receiving the order it can not be changed now           04:07 PM, 10th Jun                   mayar                   Is there anything else i can help you with?            04:07 PM, 10th Jun                     sherif                    Mayar           04:10 PM, 10th Jun                     sherif                    I don't wana scripts please           04:10 PM, 10th Jun                     sherif                    I want to know when i will receive my order           04:10 PM, 10th Jun                     sherif                    They didnt call yesterday and mark it call, and today no one called also           04:11 PM, 10th Jun                     sherif                    So...           04:11 PM, 10th Jun                   mayar                   Our team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:13 PM, 10th Jun                   mayar                   We will contact our team to deliver it asap           04:13 PM, 10th Jun                     sherif                    No one called today, and yesterday also           04:13 PM, 10th Jun                   mayar                   is this your contact number +971507120760           04:13 PM, 10th Jun                     sherif                    Yes           04:14 PM, 10th Jun                     sherif                    I need it today           04:14 PM, 10th Jun                   mayar                   We will contact our team to deliver it asap           04:18 PM, 10th Jun                   mayar                   Is there anything else i can help you with?            04:18 PM, 10th Jun                     sherif                    You didn't help on that to help in other mayar           04:20 PM, 10th Jun                     sherif                    U're not specify any dates or time           04:20 PM, 10th Jun                     sherif                    Very bad experince to me at the first time order from u online           04:20 PM, 10th Jun                   mayar                   After contacting our delivery team we will be able to tell you we it will be delivered exactly           04:21 PM, 10th Jun                   mayar                   So ,Kindly allow us sometime           04:21 PM, 10th Jun                   mayar                   Is there anything else i can help you with?            04:21 PM, 10th Jun                     sherif                    No           04:22 PM, 10th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:22 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2697132