Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 12:15:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Bot:  Hi again! Bot:  Please enter your name Customer:  pfavayi Bot:  Hi Pfavayi ,what do you need help with? Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:49 PM, 10th Jun                     hi                    Am still waiting           03:54 PM, 10th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:54 PM, 10th Jun                     hi                    Hi Mayar almost a week ago i logged a return. And no one has yet showed up to collect the product to be returned why?           03:55 PM, 10th Jun                   mayar                   Kindly send your order number           03:56 PM, 10th Jun                     hi                    Sending           03:56 PM, 10th Jun                     hi                    Light pink jogger and the order number is 9665614735           03:57 PM, 10th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:59 PM, 10th Jun                     hi                    Ok           03:59 PM, 10th Jun                   mayar                   Kindly share your contact number and address with us to confirm it with the shipping company           04:03 PM, 10th Jun                     hi                    054 5537871 ,1121 Al Hayour Street , Tourist Club Area, Abu Dhabi           04:04 PM, 10th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:09 PM, 10th Jun                   mayar                   Is there anything else i can help you with?            04:09 PM, 10th Jun                     hi                    No that is all ,please i waited for the whole week for them .I hope it will resolved this weekend ??           04:11 PM, 10th Jun                   mayar                   Our team will contact you on your email in 1-2 days           04:15 PM, 10th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:15 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2697098