Subject: Ticket Assigned - Conversation with saad bin akram
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 12:14:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saad bin akram saad bin akram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saad bin akram Bot:  Hi Saad Bin Akram ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9668331418 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582288309            03:58 PM, 10th Jun                     saad bin akram                    Ok           03:59 PM, 10th Jun                   mayar                   Hi Saad  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:01 PM, 10th Jun                     saad bin akram                    Hi           04:02 PM, 10th Jun                     saad bin akram                    I need to change my shoes size           04:03 PM, 10th Jun                     saad bin akram                    I ordered 42 size but I need 41           04:03 PM, 10th Jun                     saad bin akram                    My order was shipped           04:04 PM, 10th Jun                     saad bin akram                    Reply           04:05 PM, 10th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:06 PM, 10th Jun                     saad bin akram                    My bad           04:08 PM, 10th Jun                   mayar                   Is there anything else i can help you with?            04:10 PM, 10th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:14 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2697084