Subject: Ticket Assigned - Conversation with munazza
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 11:22:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with munazza munazza                    Customer:  Yes ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Munazza ,what do you need help with? Customer:  /startOver Bot:  Hi Munazza ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9666502425 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your number Customer:  0547100908            03:17 PM, 10th Jun                   mayar                   Hi Munazza,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:18 PM, 10th Jun                     munazza                    Hi           03:18 PM, 10th Jun                     munazza                    I want           03:19 PM, 10th Jun                     munazza                    To know when will i get my order           03:19 PM, 10th Jun                   mayar                   How may i help you?           03:19 PM, 10th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:19 PM, 10th Jun                     munazza                    Its been 8 days           03:19 PM, 10th Jun                     munazza                    9666502425           03:20 PM, 10th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:20 PM, 10th Jun                   mayar                   Is there anything else i can help you with?            03:20 PM, 10th Jun                     munazza                    Thanks.. i just hope it will be sorted out soon           03:21 PM, 10th Jun                   mayar                   Our team will contact you on your email after this chat           03:22 PM, 10th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:22 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2696818