Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 14:44:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation muhammad rizwan                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad rizwan Bot:  Hi Muhammad Rizwan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:22 PM, 09th Jun                   mayar                   Hi Muhammad  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:23 PM, 09th Jun                     muhammad rizwan                    6280017775           06:24 PM, 09th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:24 PM, 09th Jun                   mayar                   How may i help you ?           06:26 PM, 09th Jun                     muhammad rizwan                    Update my refund           06:27 PM, 09th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:27 PM, 09th Jun                     muhammad rizwan                    My ordered cancelled but refund half amount and 2nd half not received still many time complain and sent bank statement but not solved my issue           06:28 PM, 09th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (  SAR67.15 &  SAR7.90) on (3/21/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:29 PM, 09th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (  SAR58.46) on (3/30/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.SAR58.46           06:29 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            06:31 PM, 09th Jun                     muhammad rizwan                    Yes           06:31 PM, 09th Jun                     muhammad rizwan                    Issue is not received 58.46           06:32 PM, 09th Jun                     muhammad rizwan                    Kindly checked sincerely           06:32 PM, 09th Jun                   mayar                   Kindly share your bank account statement           06:32 PM, 09th Jun                     muhammad rizwan                    Many times send but no response           06:34 PM, 09th Jun                   mayar                   Kindly send it on chat           06:34 PM, 09th Jun                     muhammad rizwan                             06:35 PM, 09th Jun                     muhammad rizwan                             06:36 PM, 09th Jun                     muhammad rizwan                    See many times send but no response           06:36 PM, 09th Jun                     muhammad rizwan                    I am very disappointed           06:37 PM, 09th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:39 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            06:39 PM, 09th Jun                     muhammad rizwan                    I knw your answer but nothing to do           06:40 PM, 09th Jun                     muhammad rizwan                    Anyone wants bank statements then sleep           06:40 PM, 09th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:41 PM, 09th Jun                     muhammad rizwan                    Worst service           06:41 PM, 09th Jun                   mayar                   Our team will contact you on your mail after this chat to do the needful asap           06:41 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            06:41 PM, 09th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:43 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2693401