Subject: Ticket Assigned - Conversation with good afternoon my name is anna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 14:33:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with good afternoon   my name is anna good afternoon   my name is anna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  good afternoon   my name is anna Bot:  Hi Good Afternoon   My Name Is Anna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9667831866 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567105198            05:52 PM, 09th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:52 PM, 09th Jun                     good afternoon   my name is anna                    Good afternoon           05:53 PM, 09th Jun                     good afternoon   my name is anna                    Today I received a message I am too much not happy with that           05:53 PM, 09th Jun                     good afternoon   my name is anna                    Message: Hi! Your order number 9667831866 delivery has failed as Order rejected by customer. Stay Happy!           05:54 PM, 09th Jun                     good afternoon   my name is anna                    I didn't reject my order!           05:54 PM, 09th Jun                   mayar                   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+971567105198  ) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           05:58 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            05:58 PM, 09th Jun                     good afternoon   my name is anna                    Courier didn't try to contact me multiple times           05:59 PM, 09th Jun                     good afternoon   my name is anna                    I had only 1 call from the courier,  which I was not able to answer because I was at work           05:59 PM, 09th Jun                     good afternoon   my name is anna                    Is that calls multiple times?!           06:00 PM, 09th Jun                     good afternoon   my name is anna                    I was not even informed when to expect delivery           06:00 PM, 09th Jun                     good afternoon   my name is anna                    What is this service???           06:01 PM, 09th Jun                     good afternoon   my name is anna                    I am not sitting at home all the time, I have to know at least which date order will be delivered           06:03 PM, 09th Jun                     good afternoon   my name is anna                    Can anyone reply me??           06:04 PM, 09th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           06:06 PM, 09th Jun                   mayar                   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           06:06 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            06:06 PM, 09th Jun                     good afternoon   my name is anna                    Hello           06:07 PM, 09th Jun                   mayar                   Yes           06:08 PM, 09th Jun                     good afternoon   my name is anna                    May I get reply??           06:08 PM, 09th Jun                   mayar                   We sincerely apologize for any inconvenience caused, We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion. Is there anything else i can help you with?           06:10 PM, 09th Jun                     good afternoon   my name is anna                    May I know why my order was cancelled and I was not informed even the date when courier will come? I got 1 call from the courier and he cancelled my order because I didn't pick up           06:12 PM, 09th Jun                     good afternoon   my name is anna                    Is it how should work the courier??           06:12 PM, 09th Jun                     good afternoon   my name is anna                    I was not informed about date and time, even at least message that it is going to deliver today           06:13 PM, 09th Jun                     good afternoon   my name is anna                    May I have email address of the consern person who are responsible for complains and clients satisfaction level?           06:14 PM, 09th Jun                   mayar                   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.  Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+971567105198 ) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.  We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           06:20 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            06:20 PM, 09th Jun                     good afternoon   my name is anna                    Yes           06:21 PM, 09th Jun                     good afternoon   my name is anna                    Courier didnt contact me multiple times! I am saying again I got only 1 call from courier           06:22 PM, 09th Jun                     good afternoon   my name is anna                    Please dont send me same information two times, I need customer care person who will hear me           06:24 PM, 09th Jun                   mayar                   I can understand your frustration regarding the same. But right now we are not able to re attempt the order again, as the order has been returned to the warehouse.           06:28 PM, 09th Jun                   mayar                   Again, please accept our sincere apologies for this.           06:30 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            06:31 PM, 09th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:33 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2693333