Subject: Ticket Assigned - Conversation with hello good evening
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 13:41:08 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello good evening hello good evening                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello good evening Bot:  Hi Hello Good Evening ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9668261633 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507120760            05:16 PM, 09th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:18 PM, 09th Jun                     hello good evening                    Good evening mayar           05:22 PM, 09th Jun                   mayar                   It takes 2-3 days to be delivered           05:22 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            05:22 PM, 09th Jun                     hello good evening                    Thes send me a message that they try to contact me to deliver the shipment i didnt answer while that doesnt happenend           05:23 PM, 09th Jun                     hello good evening                             05:25 PM, 09th Jun                     hello good evening                    No one contact me totaly           05:26 PM, 09th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:31 PM, 09th Jun                     hello good evening                    ???           05:31 PM, 09th Jun                     hello good evening                    ?           05:31 PM, 09th Jun                   mayar                   Kindly send your contact number to confirm it with the shipping company           05:32 PM, 09th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971507120760)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:32 PM, 09th Jun                     hello good evening                    0507120760 is my number           05:35 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            05:35 PM, 09th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:36 PM, 09th Jun                   mayar                   Is there anything else i can help you with?           05:36 PM, 09th Jun                     hello good evening                    FYI No one contact me, i think the delivery want to leave early           05:38 PM, 09th Jun                     hello good evening                    Any ways just inform them not make such behaviour as its company image           05:38 PM, 09th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971507120760) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:38 PM, 09th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           05:39 PM, 09th Jun                     hello good evening                    Thank you           05:39 PM, 09th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:40 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2693018