Subject: Ticket Assigned - Conversation with mariam
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 12:19:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam mariam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01229354950            04:07 PM, 09th Jun                   mayar                   Hi Mariam,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:07 PM, 09th Jun                     mariam                    Hi mayar           04:08 PM, 09th Jun                     mariam                    I have a problem concerning order number 2002205768           04:08 PM, 09th Jun                     mariam                    I returned two items           04:08 PM, 09th Jun                     mariam                    And i just received the refund of one of them           04:08 PM, 09th Jun                     mariam                    The item of 170 EGP           04:09 PM, 09th Jun                     mariam                    The other one (230 EGP) has bot been refunded           04:09 PM, 09th Jun                     mariam                    And the receipt I received on the email also told me that the total amount that should be refunded is 170 not 400           04:10 PM, 09th Jun                     mariam                             04:10 PM, 09th Jun                     mariam                    Are you still here, Mayar???           04:12 PM, 09th Jun                     mariam                    /startOver           04:14 PM, 09th Jun                     mariam                    /startOver           04:14 PM, 09th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:14 PM, 09th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:15 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            04:15 PM, 09th Jun                     mariam                    Thank u           04:16 PM, 09th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:19 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2692470