Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 11:32:50 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif'>Dear Friends</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif'>4 items returned and received refund for 3 items only. Attached email for return request.</span></div>
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<b><span style='font-family:"Helvetica",sans-serif'>Iconic Striped Slim Fit T-shirt with High Neck Collar -
</span></b><b><span style='font-family:"Helvetica",sans-serif'>Color: Pink – Refund still awaited.</span></b>
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<b><span lang="EN-GB" style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#996600'>Best Regards,</span></b><b><span lang="EN-GB" style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#996600'></span></b>
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<div class="MsoNormal"><b><span lang="EN-GB" style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#996600'>Kumail Raza,
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<div class="MsoNormal"><b><span lang="EN-GB" style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#996600'>Cell      : +971 50 6513664
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, June 9, 2021 2:52 PM<br>
<b>To:</b> Kumail Raza &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2642884] - need escalation</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Hi Kumail </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount (AED51.53) on (6/8/21) regarding order number( 9658081717 )and the amount you paid online will be refunded
 back to your original payment method within 7- 14 working days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2642884:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043228206120'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2642884