Subject: Ticket Assigned - Conversation with dane
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 11:20:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dane dane                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dane Bot:  Hi Dane ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566175849            03:02 PM, 09th Jun                     dane                    Alright           03:03 PM, 09th Jun                     dane                    Anybody there yet?           03:04 PM, 09th Jun                     dane                    Hello?           03:06 PM, 09th Jun                   mayar                   Hi Dane ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:06 PM, 09th Jun                     dane                    Hi           03:07 PM, 09th Jun                     dane                    Happy your here           03:07 PM, 09th Jun                     dane                    I want to follow up on mu refund           03:07 PM, 09th Jun                     dane                    Status           03:07 PM, 09th Jun                     dane                    8264408913           03:07 PM, 09th Jun                     dane                    Hi still there?           03:08 PM, 09th Jun                     dane                    Gone already?           03:09 PM, 09th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:10 PM, 09th Jun                     dane                    Sure           03:12 PM, 09th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (KWD57.00) on (Date) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.5/27/21           03:14 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            03:14 PM, 09th Jun                     dane                    When will I expect it?           03:14 PM, 09th Jun                   mayar                   It will be refunded back to your original payment method within 7- 14 working days.5/27/21           03:17 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            03:17 PM, 09th Jun                     dane                    None thanks           03:18 PM, 09th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:19 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2692130