Subject: Ticket Assigned - Conversation with shams
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 11:17:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shams shams                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shams Bot:  Hi Shams ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530300329            03:04 PM, 09th Jun                     shams                    ?           03:05 PM, 09th Jun                   mayar                   Hi Shams,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:06 PM, 09th Jun                     shams                    Order #6311375415           03:06 PM, 09th Jun                     shams                    i make return request on 31 MAy           03:06 PM, 09th Jun                     shams                    still your driver did not come           03:06 PM, 09th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:06 PM, 09th Jun                     shams                    how many days you will take ?           03:06 PM, 09th Jun                   mayar                   A new return request was created on 7/6/2021           03:08 PM, 09th Jun                     shams                    2 times i make request           03:09 PM, 09th Jun                   mayar                   Our team will contact you in 2-3 days to collect the item           03:09 PM, 09th Jun                     shams                    you mean 2 or 3 days more wait?           03:09 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            03:09 PM, 09th Jun                     shams                    if nobody come what will i do           03:10 PM, 09th Jun                   mayar                   Yes, they will contact you whiten 2-3 dys           03:10 PM, 09th Jun                     shams                    make again new rquest           03:10 PM, 09th Jun                   mayar                   No need the item will  be collected in 2-3 days           03:12 PM, 09th Jun                   mayar                   You do not have to create a new return request           03:12 PM, 09th Jun                     shams                    the worst service i faced in my life           03:12 PM, 09th Jun                   mayar                   Is there anything else i can help you with?            03:12 PM, 09th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:16 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2692114