Subject: Ticket Assigned - Conversation with compline
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 15:19:42 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with compline compline                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  compline Bot:  Hi Compline ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9666760706 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588789299            06:56 PM, 07th Jun                   mayar                   Hi Compline,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:12 PM, 07th Jun                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is +971558878929  We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.           07:15 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            07:17 PM, 07th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:19 PM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2684066