Subject: Ticket Assigned - Conversation with umer farooq
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 13:19:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umer farooq umer farooq                    Bot:  Hi again! Bot:  Please enter your name Customer:  umer farooq Bot:  Hi Umer Farooq ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:47 PM, 07th Jun                     umer farooq                    Ok           04:48 PM, 07th Jun                   mayar                   Hi Umer Farooq  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:48 PM, 07th Jun                     umer farooq                    Hi i havent received my refund yet           04:49 PM, 07th Jun                     umer farooq                    9663176590           04:49 PM, 07th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:53 PM, 07th Jun                     umer farooq                    ok           04:53 PM, 07th Jun                   mayar                   We would like to inform you that we have processed the refund of amount AED17.00 on (5/22/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:56 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            04:56 PM, 07th Jun                     umer farooq                    That the request has been initiated           04:56 PM, 07th Jun                   mayar                   Is there anything else i can help you with?           05:00 PM, 07th Jun                     umer farooq                    Yes i told you i want the reference number of refund           05:01 PM, 07th Jun                   mayar                   If you are sure that the amount was not transferred . Kindly share your bank statement with us           05:03 PM, 07th Jun                     umer farooq                    ok           05:05 PM, 07th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:08 PM, 07th Jun                   mayar                   Hi Umer , I have not received a response from you still, please confirm if we are still connected?           05:10 PM, 07th Jun                     umer farooq                    yes           05:10 PM, 07th Jun                     umer farooq                    Let me get the mail           05:10 PM, 07th Jun                   mayar                   [email-masked]           05:15 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            05:15 PM, 07th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2683464