Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 13:16:41 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation usama                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  usama Bot:  Hi Usama ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966555006763            04:46 PM, 07th Jun                   mayar                   Hi Usama,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:46 PM, 07th Jun                     usama                    hi Mayar this is usama           04:46 PM, 07th Jun                     usama                    Yes my order number was 6293316787           04:46 PM, 07th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:47 PM, 07th Jun                     usama                    and my refund was processed on 24 April fo 77.7           04:47 PM, 07th Jun                     usama                    Yes take ur time           04:47 PM, 07th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (SAR77.70) on 4/26/21 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:52 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            04:52 PM, 07th Jun                     usama                    yes its been 45 days and i got the transaction number as well from max agent. then i checked with the bank and bank said the transaction was not cleared during operations because correct type of transaction was "international"           04:53 PM, 07th Jun                     usama                    Max shall process the refund again           04:53 PM, 07th Jun                     usama                    with transaction type "international"           04:53 PM, 07th Jun                     usama                             04:55 PM, 07th Jun                     usama                    I have attached my bank statement showing all credits during this period           04:55 PM, 07th Jun                     usama                    are u there?           04:59 PM, 07th Jun                   mayar                   Kindly share your bank statement since 4/26/21           04:59 PM, 07th Jun                     usama                             05:00 PM, 07th Jun                     usama                    ?           05:04 PM, 07th Jun                   mayar                   This one is from 30/4/2021           05:04 PM, 07th Jun                     usama                    Please check the search criteria           05:05 PM, 07th Jun                     usama                    date from and to. statement is from 23 April 2021           05:05 PM, 07th Jun                     usama                    there was no transaction before 30 april           05:07 PM, 07th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:09 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            05:09 PM, 07th Jun                     usama                    thanks           05:10 PM, 07th Jun                     usama                    nothing else           05:10 PM, 07th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:10 PM, 07th Jun                     usama                    i would to request a refund in my credit wallet on max website instead of bank transfer to avoid this trouble           05:10 PM, 07th Jun                     usama                    thanks           05:11 PM, 07th Jun                   mayar                   For sorry it can not be transferred to your credit Our team will transfer the amount to your bank account           05:12 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            05:12 PM, 07th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2683443