Subject: Ticket Assigned - Conversation with tasneem
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 13:09:30 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tasneem tasneem                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tasneem ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:45 PM, 07th Jun                     tasneem                    Ok           04:45 PM, 07th Jun                   mayar                   Hi Tasneem,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:46 PM, 07th Jun                     tasneem                    I wanted to ask i already raise for return a bag           04:46 PM, 07th Jun                     tasneem                    But as i am visiting a store today           04:46 PM, 07th Jun                     tasneem                    Can i return the product there           04:47 PM, 07th Jun                     tasneem                    I just raised a return requested but now i am visiting the store can i return there or wait for Delvry partner           04:47 PM, 07th Jun                     tasneem                    Hello?           04:50 PM, 07th Jun                     tasneem                    Anybody there           04:52 PM, 07th Jun                   mayar                   Yes , You can return it whiten 14 days           04:54 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            04:54 PM, 07th Jun                     tasneem                    So i have to cancel the return request           04:55 PM, 07th Jun                     tasneem                    Or when i will visit tbe store and return it there it will automaticallly b cancelled           04:55 PM, 07th Jun                   mayar                   Kindly send me your order number to cancel it           04:57 PM, 07th Jun                     tasneem                    9667289441           05:00 PM, 07th Jun                     tasneem                    !??           05:03 PM, 07th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:04 PM, 07th Jun                   mayar                   It has been can cancelled           05:06 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            05:06 PM, 07th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:08 PM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2683393