Subject: Ticket Assigned - Conversation with tasneem
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 12:19:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tasneem tasneem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tasneem Bot:  Hi Tasneem ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tasneem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9667671101 Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581930721            04:12 PM, 07th Jun                   mayar                   Hi Tasneem,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:13 PM, 07th Jun                     tasneem                    Ok           04:13 PM, 07th Jun                     tasneem                    How much time           04:14 PM, 07th Jun                   mayar                   Your order 9667671101 is ready for pick up           04:14 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            04:14 PM, 07th Jun                     tasneem                    Hi yes i wanted to ask           04:14 PM, 07th Jun                     tasneem                    In how many days i can collect the order           04:15 PM, 07th Jun                     tasneem                    I have ordered one more thing from the same store just now           04:15 PM, 07th Jun                     tasneem                    Can i collect both together           04:15 PM, 07th Jun                     tasneem                    In how many days u can collect your order from the store before they return it           04:15 PM, 07th Jun                   mayar                   Yes you can           04:15 PM, 07th Jun                   mayar                   It will remain at he store for 14 days           04:16 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            04:16 PM, 07th Jun                     tasneem                    I can collect anytime during 14 days?           04:16 PM, 07th Jun                     tasneem                    Is there any time periods           04:16 PM, 07th Jun                   mayar                   No, you can collect it anytime you want           04:17 PM, 07th Jun                   mayar                   Is there anything else i can help you with?           04:18 PM, 07th Jun                     tasneem                    Ok           04:18 PM, 07th Jun                     tasneem                    No           04:19 PM, 07th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:19 PM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2683136