Subject: Ticket Assigned - Conversation with rawan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 10:10:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rawan rawan                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rawan Bot:  Hi Rawan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:01 PM, 07th Jun                   mayar                   Hi Rawan,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:01 PM, 07th Jun                     rawan                    I need someone to call 
 me           02:02 PM, 07th Jun                   mayar                   We are from chat team we can not make calls But we can help ypu           02:04 PM, 07th Jun                   mayar                   Can you tell me the problem you are facing ?           02:04 PM, 07th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:06 PM, 07th Jun                   mayar                   Hi Rawan, I have not received a response from you still, please confirm if we are still connected?           02:08 PM, 07th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:10 PM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2682478