Subject: Ticket Assigned - Conversation with suhasini
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 10:03:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suhasini suhasini                    Bot:  Hi again! Bot:  Please enter your name Customer:  suhasini Bot:  Hi Suhasini ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:56 PM, 07th Jun                   mayar                   Hi Suhasini ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:57 PM, 07th Jun                     suhasini                    9661011523           01:57 PM, 07th Jun                     suhasini                    My order number           01:57 PM, 07th Jun                     suhasini                    I had requested fr return           01:57 PM, 07th Jun                     suhasini                    Thy collected the product yesterday but i hvnt received ny confirmation           01:57 PM, 07th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:58 PM, 07th Jun                     suhasini                    Sure           01:58 PM, 07th Jun                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           02:01 PM, 07th Jun                   mayar                   Is there anything else i can help you with?            02:01 PM, 07th Jun                     suhasini                    Ok fine           02:02 PM, 07th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 PM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2682436