Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 17:27:56 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <br><br><div dir="ltr">
<div><span style="background-color: rgba(255, 255, 255, 0)"><span style="font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal">Hello,</span><br></span></div>
<div><span style="background-color: rgba(255, 255, 255, 0)"><span style="font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal">        Centre Point team should contact with bank to solve this issue because i paid to you and centre point team should contact in bank to refund this amount,</span></span></div>
<div style="font-size: 17px; -webkit-text-size-adjust: auto"><span style="font-size: 17.33333396911621px; -webkit-text-size-adjust: none; background-color: rgba(255, 255, 255, 0)"><br><span style="font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal">Best Regards,</span></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 5 Jun 2021, at 18:11, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Raja,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that we have received an update from our relevant that the refund has been processed already from our side successfully and we would request you to kindly share this RRN (112705222953 ) with your bank for the same.</div>
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<div dir="ltr">We thank you for understating and cooperation.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2618344