Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 14:19:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6314879435 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561473677            05:57 PM, 06th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:57 PM, 06th Jun                     hi                    I received message that my order is out for delivery i would like to know where is the exact location and i would like to confirm of my order is really out for delivery           05:59 PM, 06th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:01 PM, 06th Jun                     hi                    Sure please           06:03 PM, 06th Jun                     hi                    Actually the reason why im asking this because recently i had a bad experience regarding my order. It took 15 days i think before i received it and i thought it was cancelled. Thanks because that time i have money to pay it so now i want to know if it is really on the way now and out for delivery           06:05 PM, 06th Jun                     hi                    And please next time kindly inidicate or mentioned the corrier and the contact number so that we can easily track the orders           06:07 PM, 06th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966561473677)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:13 PM, 06th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:17 PM, 06th Jun                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           06:18 PM, 06th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:19 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678861