Subject: Ticket Assigned - Conversation with priyanka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 14:19:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka priyanka                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priyanka Bot:  Hi Priyanka ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9666978798 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:50 PM, 06th Jun                   mayar                   Hi Priyanka  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:50 PM, 06th Jun                     priyanka                    Mi Mayar           05:51 PM, 06th Jun                     priyanka                    I just got a mesaage to say my pacakage was undelivered           05:51 PM, 06th Jun                     priyanka                    I was here all thr time           05:51 PM, 06th Jun                     priyanka                    And the status shows to reschedule delivery           05:51 PM, 06th Jun                     priyanka                    No one called me to say they are on their way or even schedule a time           05:52 PM, 06th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is +971566870607  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:52 PM, 06th Jun                     priyanka                    Yes.the number sm           05:53 PM, 06th Jun                     priyanka                    Is correct           05:53 PM, 06th Jun                     priyanka                    But no one called me           05:53 PM, 06th Jun                     priyanka                    In fact i hqd a dleiwvry yesterday and no one called           05:53 PM, 06th Jun                     priyanka                    Just directly caem and delivered           05:53 PM, 06th Jun                     priyanka                    Can you pleaee ask them to dleiver it today?           05:54 PM, 06th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:54 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            05:54 PM, 06th Jun                     priyanka                    Sorry,but tomrrow i will be home only after 4           05:54 PM, 06th Jun                     priyanka                    Hence i would need t           05:54 PM, 06th Jun                     priyanka                    Yo to sort thsi out now please           05:55 PM, 06th Jun                     priyanka                    If twice yiur delivery have come without calling me , what guarantee they wont do the same again?           05:55 PM, 06th Jun                     priyanka                    This is not acceptable           05:56 PM, 06th Jun                     priyanka                    Its not a rare exception           05:56 PM, 06th Jun                     priyanka                    Hello are you there?           05:58 PM, 06th Jun                   mayar                   Please note that the order has been confirmed with the number (9666978798 ) and the order is being shipped and will arrive in 2-3 working days. If you do not receive your order within the specified time, please contact us again.  You can also track the order on (https://www.fareye.co/track.html?com ) through the tracking number (FP060521001190).           06:00 PM, 06th Jun                     priyanka                    Ive specifically ordered these items on a wekend delivery since either my husband or i am at home           06:01 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            06:01 PM, 06th Jun                     priyanka                    What do u mean track the ordrr?           06:01 PM, 06th Jun                     priyanka                    It says reqiest to be rescheduled           06:01 PM, 06th Jun                     priyanka                    As though i wasnt at home when the guys came           06:01 PM, 06th Jun                     priyanka                    So you sort this out for me now           06:01 PM, 06th Jun                     priyanka                    I clearly got a mesaqge saying, we missed you and not able to deliver the order           06:02 PM, 06th Jun                     priyanka                    So it means someone came here or didnt inform they were xoming here           06:03 PM, 06th Jun                     priyanka                    I am asking you to sort this out becoz the status is showing resechedule for delivery when its not my fault           06:04 PM, 06th Jun                   mayar                   We sincerely apologize for any inconvenience caused,  We will contact our team to deliver it asap           06:05 PM, 06th Jun                     priyanka                    Order has been shipped 2 days ago           06:05 PM, 06th Jun                     priyanka                    Can u give me the driver number please?           06:05 PM, 06th Jun                     priyanka                    Hi..           06:09 PM, 06th Jun                     priyanka                    Can u reply here?           06:11 PM, 06th Jun                   mayar                   Your order is with the shipping company           06:15 PM, 06th Jun                   mayar                   For sorry we do not have any idea  with which agent it will be           06:15 PM, 06th Jun                   mayar                   Our team will contact you before delivering it           06:16 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            06:16 PM, 06th Jun                     priyanka                    Why did you not tell thsi earlier?           06:16 PM, 06th Jun                   mayar                   Is there anything else i can help you with?           06:17 PM, 06th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:19 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678858