Subject: Ticket Assigned - Conversation with parul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 13:47:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with parul parul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  parul Bot:  Hi Parul ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562978223            05:40 PM, 06th Jun                   mayar                   Hi Parul ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:40 PM, 06th Jun                     parul                    I have received my order today.           05:40 PM, 06th Jun                     parul                    Thanks for the same.           05:40 PM, 06th Jun                     parul                    But the green palazo trouser is one size bigger. I want exactly the same exchange for Large size instead of XL size.           05:41 PM, 06th Jun                     parul                    Pls help in exchange.           05:42 PM, 06th Jun                   mayar                   For sorry we do not have exchange policy           05:42 PM, 06th Jun                   mayar                   You can return the item           05:42 PM, 06th Jun                     parul                    Ohh...can it be done on store ?           05:42 PM, 06th Jun                   mayar                   Kindly send your order number           05:42 PM, 06th Jun                     parul                    If i take the item to store ?           05:43 PM, 06th Jun                   mayar                   You can return the item in the store           05:43 PM, 06th Jun                     parul                    9667447484           05:43 PM, 06th Jun                     parul                    Order number           05:43 PM, 06th Jun                     parul                    Is it available on store in sharjah ?           05:44 PM, 06th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:44 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            05:45 PM, 06th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:47 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678677