Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 13:26:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation shaimaa                    Customer:  Thank you Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shaimaa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:04 PM, 06th Jun                   mayar                   Hi Shaimaa  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:05 PM, 06th Jun                     shaimaa                    مساءالخير           05:05 PM, 06th Jun                     shaimaa                    من فضلك انا عملت refund request من اكتر من اسبوع           05:06 PM, 06th Jun                     shaimaa                    ولسة لحد دلوقتي مفيش حد جه اخد الحاجات           05:06 PM, 06th Jun                     shaimaa                    مع انه مكتوب في policy انه من٢-٥ ايام عمل           05:06 PM, 06th Jun                     shaimaa                    2002290318           05:08 PM, 06th Jun                     shaimaa                    دا رقم الاوردر           05:08 PM, 06th Jun                     shaimaa                    حضرتك معايا استاذة ميار؟؟           05:09 PM, 06th Jun                   mayar                   .اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           05:10 PM, 06th Jun                     shaimaa                    حضرتك فين؟؟؟           05:10 PM, 06th Jun                   mayar                    نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           05:14 PM, 06th Jun                   mayar                   هل لديك أي إستفسار أخر؟           05:14 PM, 06th Jun                     shaimaa                    ايوه           05:14 PM, 06th Jun                     shaimaa                    انا اقدر حاليا  اروح ارجعها للستور اذا حات لي فرصة اختصارا للوقت           05:15 PM, 06th Jun                     shaimaa                    ؟؟           05:15 PM, 06th Jun                   mayar                   نعم يمكن الإرجاع خلال 14 يوم من الإستلام           05:17 PM, 06th Jun                   mayar                   هل تريد إرجاعها في المتجر ؟           05:18 PM, 06th Jun                     shaimaa                    مش عارفة هتجيلي فرصة ولا لل           05:18 PM, 06th Jun                     shaimaa                    اني انزل           05:18 PM, 06th Jun                     shaimaa                    انا بسأل بس عشان اعرف ان ال٢ اوبشنز موجودة           05:19 PM, 06th Jun                   mayar                   لا يوجد مشكلة يمكنك إرجاعها بأي طريقة شئت           05:21 PM, 06th Jun                   mayar                   هل لديك أي إستفسار أخر؟           05:21 PM, 06th Jun                     shaimaa                    لا اشكرك           05:24 PM, 06th Jun                   mayar                   كان من دواعي سروري مساعدتكم.            05:26 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678547