Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 13:10:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:42 PM, 06th Jun                     hello                    ok           04:42 PM, 06th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:42 PM, 06th Jun                     hello                    hello           04:42 PM, 06th Jun                   mayar                   Kindly send your order number           04:42 PM, 06th Jun                     hello                    i want to return my abaya           04:42 PM, 06th Jun                   mayar                   Kindly send your order number           04:43 PM, 06th Jun                     hello                    yesterday i was not at home today im waiting but noone come to pick           04:43 PM, 06th Jun                     hello                    0593388124           04:44 PM, 06th Jun                     hello                    please send some one to take it and return it           04:44 PM, 06th Jun                     hello                    please help me           04:45 PM, 06th Jun                   mayar                   Kindly send your order number to allow me check           04:46 PM, 06th Jun                     hello                    last night I go to the max outlet but there is any problem to barcode to they can't return it           04:46 PM, 06th Jun                     hello                    ok           04:46 PM, 06th Jun                     hello                    LM6314610374           04:47 PM, 06th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:50 PM, 06th Jun                     hello                    yes please           04:50 PM, 06th Jun                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+966593388124)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              04:53 PM, 06th Jun                     hello                    what should i do now ?           04:54 PM, 06th Jun                     hello                    wait for agent?           04:55 PM, 06th Jun                   mayar                   Kindly send your address and contact number to confirm it with the shipping company           04:58 PM, 06th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:02 PM, 06th Jun                     hello                    yes           05:02 PM, 06th Jun                     hello                    0593388124           05:02 PM, 06th Jun                     hello                    my contact number           05:03 PM, 06th Jun                     hello                    moalifeen street azizya           05:04 PM, 06th Jun                     hello                    near Pakistan embassy schools azizya           05:05 PM, 06th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:05 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            05:06 PM, 06th Jun                     hello                    No only this please help me to complete this quickly so i can purchase next item           05:07 PM, 06th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:09 PM, 06th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:09 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678434