Subject: Ticket Assigned - Conversation with hi i have recieve my order today but i recieve a wromg items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 13:04:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi i have recieve my order today but i recieve a wromg items hi i have recieve my order today but i recieve a wromg items                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i have recieve my order today but i recieve a wromg items Bot:  Hi Hi I Have Recieve My Order Today But I Recieve A Wromg Items ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505606476            04:55 PM, 06th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:57 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    Can you give me a call           04:57 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    I have recieve my order today but i recive a wrong items i want to return it ang also the size is too big           04:58 PM, 06th Jun                   mayar                   We are from chat team we  do not make calls           05:00 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    Okay           05:00 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    How can i retur  the items           05:00 PM, 06th Jun                   mayar                   For sorry we do not have exchange policy           05:00 PM, 06th Jun                   mayar                   Kindly return the item           05:01 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    Return items           05:01 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    Where           05:01 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    And how           05:01 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    Should i go to the store           05:01 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    Or you will pic up here           05:01 PM, 06th Jun                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/ You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:02 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            05:02 PM, 06th Jun                     hi i have recieve my order today but i recieve a wromg items                    Okay thank you           05:02 PM, 06th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:04 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678408