Subject: Ticket Assigned - Conversation with farah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 12:27:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah farah                    Bot:  Hi again! Bot:  Please enter your name Customer:  farah Bot:  Hi Farah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6311553291 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565775436            04:23 PM, 06th Jun                   mayar                   Hi Farah,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:23 PM, 06th Jun                     farah                    i have not yet received my order           04:24 PM, 06th Jun                     farah                    so i would like to cancel my order           04:24 PM, 06th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:25 PM, 06th Jun                     farah                    ok           04:25 PM, 06th Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:26 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            04:26 PM, 06th Jun                     farah                    ok           04:27 PM, 06th Jun                     farah                    thank you           04:27 PM, 06th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:27 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678206