Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 12:11:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation yasmine                    Bot:  Hi again! Bot:  Please enter your name Customer:  yasmine Bot:  Hi Yasmine ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:57 PM, 06th Jun                   mayar                   Hi Yasmine ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:01 PM, 06th Jun                     yasmine                    2002130676 delayed refund after a history of problems with delayed collection and wrong item delivery from your side.           04:01 PM, 06th Jun                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            04:06 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            04:06 PM, 06th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678121