Subject: Ticket Assigned - Conversation with roy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 12:10:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roy roy                    Bot:  Hi again! Bot:  Please enter your name Customer:  roy Bot:  Hi Roy ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530657933            03:55 PM, 06th Jun                   mayar                   Hi Roy,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:57 PM, 06th Jun                     roy                    I still did not recieve my refund           03:57 PM, 06th Jun                   mayar                   Kindly send your order number           04:00 PM, 06th Jun                     roy                    6311817837           04:01 PM, 06th Jun                   mayar                   We would like to inform you that we have processed the refund of amount SAR17.10 on 6/5/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:04 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            04:05 PM, 06th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678118