Subject: Ticket Assigned - Conversation with wilma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 12:01:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wilma wilma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wilma Bot:  Hi Wilma ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559261634            03:47 PM, 06th Jun                   mayar                   Hi Wilma ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:48 PM, 06th Jun                     wilma                    Hi I had made an online order for click and collect however I wasn’t able to collect on time and the order was cancelled and refund was processed however I still have not received the refund yet           03:49 PM, 06th Jun                     wilma                    This is the order no 9659599819           03:50 PM, 06th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:54 PM, 06th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (  AED46.75) on (5/26/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:58 PM, 06th Jun                   mayar                   Is there anything else i can help you with?            03:58 PM, 06th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:01 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678073