Subject: Ticket Assigned - Conversation with muhammad rizwan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 16:42:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad rizwan muhammad rizwan                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad rizwan Bot:  Hi Muhammad Rizwan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:06 PM, 05th Jun                   mayar                   Hi Muhammad Rizwan  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:18 PM, 05th Jun                   mayar                   Kindly send your order number           08:19 PM, 05th Jun                     muhammad rizwan                    6280017775           08:20 PM, 05th Jun                   mayar                   نود إعلامكم انه تم إرجاع المبلغ (67.15 ,7.90 ,58.46) الى حسابكم بتاريخ 3/30/21م، ويستغرق ظهور المبلغ في حسابكم من 7 الى 14 يوم عمل حسب اجراءات البنك الخاص بكم، وفي حال عدم ظهور المبلغ في حسابكم خلال الوقت المحدد الرجاء التواصل معنا مجددا لكي يتم خدمتكم على اكمل وجه.           08:24 PM, 05th Jun                   mayar                   Sorry for the Arabic replay           08:24 PM, 05th Jun                   mayar                   We would like to inform you that the amount (67.15, 7.90, 58.46) has been returned to your account on 3/30/21 AD, and it takes 7 to 14 working days for the amount to appear in your account according to the procedures of your bank. Contact us again in order to serve you to the fullest.           08:24 PM, 05th Jun                     muhammad rizwan                    This is half amount           08:27 PM, 05th Jun                     muhammad rizwan                    This amount received bu           08:28 PM, 05th Jun                   mayar                   You received 3 different amounts           08:31 PM, 05th Jun                   mayar                   right           08:31 PM, 05th Jun                     muhammad rizwan                    Yes but last one not received           08:31 PM, 05th Jun                     muhammad rizwan                    58. Now 3months           08:31 PM, 05th Jun                   mayar                   kindly share your bank account statment with us to allow us doing the needful           08:33 PM, 05th Jun                   mayar                   Is there anything else i can help you with?            08:33 PM, 05th Jun                     muhammad rizwan                    How manytime i ill send bank statement?           08:35 PM, 05th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:35 PM, 05th Jun                   mayar                   kindly share your bank account statement with us to allow us doing the needful           08:35 PM, 05th Jun                     muhammad rizwan                    Everyone wants statements many time send but nothing response just want statements           08:36 PM, 05th Jun                   mayar                   We will esclate it and then our team will contact you in 1-2 days           08:37 PM, 05th Jun                   mayar                   Is there anything else i can help you with?            08:37 PM, 05th Jun                     muhammad rizwan                    No thanks ??solved my issue almost 3months every time statement statement ????           08:38 PM, 05th Jun                   mayar                   kindly share your bank account statement with us to allow us do the needful it should be for April           08:40 PM, 05th Jun                   mayar                   Is there anything else i can help you with?            08:40 PM, 05th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:42 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2674840