Subject: Ticket Assigned - Conversation with abdul baseth
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 16:30:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul baseth abdul baseth                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul baseth Bot:  Hi Abdul Baseth ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi(Abdul ), Thank you for contacting us. How may I help you? Customer:  Hi! I returned an item 2 days back And I havent received any confirmation yet Agent:  This is the order number 6633717319 ? Customer:  No Customer:  6305048029 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you Customer:  Sorry wrong order number Agent:  Could you please share your order number so that I can assist you further? Customer:  Order number 6303275543 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  We would like to inform you that the item still with the delivery team Agent:  we will process the refund when we receive the item Customer:  Okay. So you have a confirmation that I returned the item? Agent:  yes Customer:  Also, I would like to know the status of the order number Customer:  6305048029 Agent:  We see that you have placed your order on May 4, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection. Agent:  Is there anything else i can help you with ? Customer:  Okay. The app showed 1-2 business days but anyhow I will wait for the sms. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  abdul baseth Bot:  Hi Abdul Baseth ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Oky Agent:  Hi Abdul Baseth Agent:  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Okay Customer:  I had done returns for my last two orders Customer:  Its been almost a month now and I haven’t received my refund yet. Agent:  Kindly send your order number Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Abdul Baseth Agent:  , I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  abdul baseth Bot:  Hi Abdul Baseth ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:08 PM, 05th Jun                     abdul baseth                    Okay           08:08 PM, 05th Jun                     abdul baseth                    Evidey???           08:10 PM, 05th Jun                     abdul baseth                    Hello           08:13 PM, 05th Jun                     abdul baseth                    Hi           08:17 PM, 05th Jun                     abdul baseth                    Start over           08:17 PM, 05th Jun                     abdul baseth                    /startOver           08:17 PM, 05th Jun                   mayar                   Hi Abdul Baseth  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:18 PM, 05th Jun                     abdul baseth                    Hi           08:18 PM, 05th Jun                     abdul baseth                    6305048029           08:19 PM, 05th Jun                     abdul baseth                    6303275543           08:19 PM, 05th Jun                     abdul baseth                    These are the two order numbers that I had returned and still waiting for refund           08:20 PM, 05th Jun                     abdul baseth                    Could you please let me know the refund status??           08:20 PM, 05th Jun                   mayar                   Regarding the order: 6305048029 Please note that the refund has been processed successfully from our side for the amount (SAR59.00), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.            08:26 PM, 05th Jun                   mayar                   Regarding the order: 6303275543 Please note that the refund has been processed successfully from our side for the amount (SAR59.00), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.SAR74.20           08:27 PM, 05th Jun                   mayar                   Is there anything else i can help you with?            08:27 PM, 05th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:29 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2674782