Subject: Ticket Assigned - Conversation with carla
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 14:33:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with carla carla                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  carla Bot:  Hi Carla ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566543128            06:17 PM, 05th Jun                   mayar                   Hi Carla ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:17 PM, 05th Jun                     carla                    Hi, I accidentally ordered twice order. Will you cancel this order  9667320424 for me?           06:18 PM, 05th Jun                     carla                    ???           06:19 PM, 05th Jun                     carla                    Hi mayar, u still in there???           06:21 PM, 05th Jun                     carla                    ????           06:23 PM, 05th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:28 PM, 05th Jun                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           06:31 PM, 05th Jun                   mayar                   Is there anything else i can help you with?            06:31 PM, 05th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:33 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2674230