Subject: Ticket Assigned - Conversation with caroline
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 13:48:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with caroline caroline                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  caroline Bot:  Hi Caroline ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507966288            05:33 PM, 05th Jun                   mayar                   Hi Caroline ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:34 PM, 05th Jun                     caroline                    Hi, I bought a baby play gym today from baby shop           05:34 PM, 05th Jun                     caroline                    As soon as I had assembled it the music box which is on top fell apart whilst my baby was under it playing with it. Luckily he did not get hurt however I would like to have my money refunded as we cannot use it           05:35 PM, 05th Jun                   mayar                   Kindly send your order number           05:38 PM, 05th Jun                     caroline                    I can send you a copy of the invoice           05:38 PM, 05th Jun                     caroline                             05:39 PM, 05th Jun                     caroline                    Did you get the photo?           05:42 PM, 05th Jun                   mayar                   Did you buy this item from the store ?           05:42 PM, 05th Jun                     caroline                    Yes           05:42 PM, 05th Jun                   mayar                   Kindly head to the store to return the item           05:45 PM, 05th Jun                   mayar                   Is there anything else i can help you with?            05:45 PM, 05th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:48 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2673981