Subject: Ticket Assigned - Conversation with mehnaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 12:36:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mehnaz mehnaz                    Customer:  When a customer is stating that we are unhappy is this the way you respond ?? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mehnaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9659295743 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:25 PM, 05th Jun                   mayar                   Hi Mehnaz ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:25 PM, 05th Jun                     mehnaz                    Hi           04:25 PM, 05th Jun                     mehnaz                    9659295743           04:25 PM, 05th Jun                     mehnaz                    I got wrong item for this order           04:26 PM, 05th Jun                     mehnaz                    Mayar r u there?           04:28 PM, 05th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a wrong item issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.Centrepoint           04:29 PM, 05th Jun                   mayar                   Is there anything else i can help you with?            04:30 PM, 05th Jun                     mehnaz                    Will this be picked up           04:30 PM, 05th Jun                   mayar                   Yes it will but after creating a return request           04:31 PM, 05th Jun                   mayar                   Do you want me to create it for you ?           04:31 PM, 05th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:32 PM, 05th Jun                   mayar                   Hi Mehnaz, I have not received a response from you still, please confirm if we are still connected?           04:33 PM, 05th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:35 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2673587