Subject: Ticket Assigned - Conversation with kuheli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 16:58:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kuheli kuheli                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kuheli Bot:  Hi Kuheli ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466239680            08:43 PM, 04th Jun                     kuheli                    Okay           08:44 PM, 04th Jun                   mayar                   Hi Kuheli ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:44 PM, 04th Jun                     kuheli                    Hey Mayar, I just received my order today           08:44 PM, 04th Jun                     kuheli                    But i want to exchange the trouser. I wrongly ordered for xxl size but I want xl size           08:45 PM, 04th Jun                   mayar                   Kindly share your order number with us           08:45 PM, 04th Jun                     kuheli                    I have already put an return request however it doesn't have an option for exchange           08:45 PM, 04th Jun                     kuheli                    I dont want refund but just want to size it down           08:45 PM, 04th Jun                     kuheli                    Lm4566033703           08:46 PM, 04th Jun                   mayar                   for sorry we do not have exchange policy           08:46 PM, 04th Jun                     kuheli                    Okay so that means if m returning it I'll get refund?           08:47 PM, 04th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8000-629 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:48 PM, 04th Jun                   mayar                   Yes , You will get your refund           08:48 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            08:48 PM, 04th Jun                     kuheli                    Will someone come to pick up the item and give me the refund at that time itself?           08:50 PM, 04th Jun                   mayar                   The amount will be transferred as a credit in your account           08:52 PM, 04th Jun                   mayar                   Which you can use it in your next order           08:52 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            08:52 PM, 04th Jun                     kuheli                    When will you send someone for collection of the returned item?           08:54 PM, 04th Jun                   mayar                   It takes 3-5 days to be collected           08:55 PM, 04th Jun                   mayar                   Is there anything else i can help you with?           08:55 PM, 04th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:57 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2670515