Subject: Ticket Assigned - Conversation with esraa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 16:48:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with esraa esraa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  esraa Bot:  Hi Esraa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9666707503 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971559533283            08:29 PM, 04th Jun                   mayar                   Hi Esraa ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:31 PM, 04th Jun                     esraa                             08:31 PM, 04th Jun                     esraa                    Two items have defects           08:31 PM, 04th Jun                     esraa                    I will send u photos           08:31 PM, 04th Jun                     esraa                             08:32 PM, 04th Jun                     esraa                             08:32 PM, 04th Jun                   mayar                   Kindly share with us the name of this item.           08:33 PM, 04th Jun                     esraa                             08:33 PM, 04th Jun                     esraa                             08:35 PM, 04th Jun                     esraa                             08:35 PM, 04th Jun                   mayar                   Kindly share with us the name of these two items.           08:36 PM, 04th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:38 PM, 04th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           08:39 PM, 04th Jun                     esraa                    I hv already sent photos of items names           08:40 PM, 04th Jun                   mayar                   Sorry for the wrong replay Could you please allow me 2 minutes to check your order details?           08:41 PM, 04th Jun                     esraa                    Ok           08:41 PM, 04th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a manufacturing defect  issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint  store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a Refund.           08:44 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            08:44 PM, 04th Jun                     esraa                    No thx           08:48 PM, 04th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:48 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2670482