Subject: Ticket Assigned - Conversation with my name is iwan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 15:25:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is iwan my name is iwan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my name is iwan Bot:  Hi My Name Is Iwan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966556615922            07:15 PM, 04th Jun                   mayar                   Hi Iwan,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:15 PM, 04th Jun                   mayar                   Kindly share your order number with us           07:16 PM, 04th Jun                     my name is iwan                    Sorry, Order 6314821148 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/GnENhjnVMgb           07:17 PM, 04th Jun                     my name is iwan                    This is sms from Centrepoint           07:17 PM, 04th Jun                     my name is iwan                    I called Bank. Transaction is done so now is in Centrepoint           07:18 PM, 04th Jun                     my name is iwan                    Please proceed this           07:19 PM, 04th Jun                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6314821148 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6314821599).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            07:22 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            07:22 PM, 04th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:25 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2670175