Subject: Ticket Assigned - Conversation with abdul karim bukhari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 15:23:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul karim bukhari abdul karim bukhari                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul karim bukhari Bot:  Hi Abdul Karim Bukhari ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553108749            07:01 PM, 04th Jun                   mayar                   Hi Abdul Karim Bukhari  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:04 PM, 04th Jun                     abdul karim bukhari                    Good evening           07:05 PM, 04th Jun                     abdul karim bukhari                    Sir there are few refunds which I supposed to receive but till now it's pending           07:05 PM, 04th Jun                   mayar                   Kindly send your order number           07:05 PM, 04th Jun                     abdul karim bukhari                    9660727043           07:06 PM, 04th Jun                     abdul karim bukhari                    9643055021           07:06 PM, 04th Jun                     abdul karim bukhari                    9660806502           07:07 PM, 04th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           07:07 PM, 04th Jun                     abdul karim bukhari                    Sure           07:07 PM, 04th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (  AED6.51 & AED3.90) on (5/15/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. regarding order number 9660727043           07:09 PM, 04th Jun                     abdul karim bukhari                    Do you mean the above mentioned amount I have received?           07:11 PM, 04th Jun                   mayar                   Yes           07:11 PM, 04th Jun                     abdul karim bukhari                    9660806502           07:11 PM, 04th Jun                     abdul karim bukhari                    What about this order           07:11 PM, 04th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           07:12 PM, 04th Jun                     abdul karim bukhari                    Sure           07:12 PM, 04th Jun                   mayar                   Regarding order   9660806502 We would like to inform you that we have processed the refund of amount (AED9.89) on (5/14/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. regarding order number           07:14 PM, 04th Jun                     abdul karim bukhari                    But I didn't recieved any of the above amount           07:15 PM, 04th Jun                     abdul karim bukhari                    What about this order.         9643055021           07:16 PM, 04th Jun                   mayar                   Kindly share your bank statement with us to allow us do the needful           07:18 PM, 04th Jun                     abdul karim bukhari                    9643055021           07:18 PM, 04th Jun                     abdul karim bukhari                    Please check this order refund as well           07:19 PM, 04th Jun                   mayar                   Regarding order 9643055021 We would like to inform you that we have processed the refund of amount (AED14.10) on 3/18/21and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. regarding order number           07:19 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            07:19 PM, 04th Jun                     abdul karim bukhari                    Let me check all these transactions, if still not done then I will again contact you.           07:20 PM, 04th Jun                     abdul karim bukhari                    Thank you for the support           07:20 PM, 04th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:23 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2670165