Subject: Ticket Assigned - Conversation with janifa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 15:15:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with janifa janifa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  janifa Bot:  Hi Janifa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6314826201 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550089710            07:06 PM, 04th Jun                   mayar                   Hi Janifa ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:06 PM, 04th Jun                   mayar                   Are you contacting us regarding this order 6314826201           07:08 PM, 04th Jun                   mayar                   ?           07:08 PM, 04th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:08 PM, 04th Jun                     janifa                    Good afternoon too, my concern now  is,  I want to cancel all my items that i ordered yesterday, why because i taught i will deliver early..           07:09 PM, 04th Jun                     janifa                    I mean it will deliver early but its not..           07:10 PM, 04th Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:12 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            07:12 PM, 04th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:14 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2670133