Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 14:28:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation suhasini                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suhasini Bot:  Hi Suhasini ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567114506            06:11 PM, 04th Jun                     suhasini                    Ok           06:11 PM, 04th Jun                   mayar                   Hi Suhasini,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:11 PM, 04th Jun                     suhasini                    Hi           06:11 PM, 04th Jun                     suhasini                    I wanted to return a tshirt back since size is nt fitting           06:12 PM, 04th Jun                     suhasini                    Applied fr return but stil no info regard7regarding tht           06:12 PM, 04th Jun                   mayar                   Kindly send your order number           06:13 PM, 04th Jun                     suhasini                    9661011523           06:14 PM, 04th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:17 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            06:17 PM, 04th Jun                     suhasini                    Yes i already applied online fr return           06:19 PM, 04th Jun                     suhasini                    It shows return in progress since nearly 1 week           06:20 PM, 04th Jun                     suhasini                    Thts y im here to ask u the status           06:20 PM, 04th Jun                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is +971509534338   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.            06:21 PM, 04th Jun                   mayar                   Kindly share your address and contact number with us to confirm it with the shipping company           06:23 PM, 04th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:24 PM, 04th Jun                     suhasini                    Flat no.403 Tasheel building, opposite Grand stores, khalidhiya street,abudhabi           06:25 PM, 04th Jun                     suhasini                    0509534338           06:25 PM, 04th Jun                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:26 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            06:26 PM, 04th Jun                     suhasini                    Thankyou           06:28 PM, 04th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:28 PM, 04th Jun                     suhasini                    U too bye           06:28 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2669934