Subject: Ticket Assigned - Conversation with shivani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 13:26:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shivani shivani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shivani Bot:  Hi Shivani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9666807288 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502949801            04:58 PM, 04th Jun                   mayar                   Hi Shivani ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:59 PM, 04th Jun                     shivani                    Anyone?           05:00 PM, 04th Jun                   mayar                   How may i help you?           05:03 PM, 04th Jun                     shivani                    Hi           05:05 PM, 04th Jun                     shivani                    I have been waiting for my order and just got a message that I wasn’t available to collect the delivery           05:05 PM, 04th Jun                     shivani                    I have been at home today, didn’t recieve any calls and no one rang any bells           05:06 PM, 04th Jun                     shivani                    I don’t understand how that is possible           05:06 PM, 04th Jun                     shivani                    I am traveling tomorrow, and hoping they will deliver today at the earliest           05:06 PM, 04th Jun                     shivani                    They cannot mark me unavailable when they haven’t even come           05:06 PM, 04th Jun                     shivani                    Would appreciate a response           05:09 PM, 04th Jun                   mayar                   Could you please share your address and contact number with us to confirm it with the shipping company           05:10 PM, 04th Jun                     shivani                    0502949801           05:11 PM, 04th Jun                     shivani                    403, Green Park, Jumeirah Village Triangle           05:11 PM, 04th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:14 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            05:14 PM, 04th Jun                     shivani                    How much time?           05:15 PM, 04th Jun                     shivani                    I have just this evening           05:15 PM, 04th Jun                     shivani                    I am traveling           05:15 PM, 04th Jun                     shivani                    Do you suggest that I cancel the order if it’s not going to be delivered this evening?           05:15 PM, 04th Jun                   mayar                   We will contact our team to deliver it asap           05:16 PM, 04th Jun                     shivani                    Thank you           05:17 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            05:17 PM, 04th Jun                     shivani                    No, just please expedite my order delivery before 8, otherwise I will have to cancel as I won’t be there to collect           05:18 PM, 04th Jun                     shivani                    Thanks           05:18 PM, 04th Jun                   mayar                   For sorry your order will not be delivered this evening can you please ask any one to receive it instead of you           05:20 PM, 04th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:22 PM, 04th Jun                   mayar                   Hi Shivani, I have not received a response from you still, please confirm if we are still connected?           05:23 PM, 04th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:25 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2669704