Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 13:16:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rana zohair                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rana zohair Bot:  Hi Rana Zohair ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6314629038 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565672696 Bot:  Please wait while we transfer you to an agent Customer:  I would like to change the email on this account please Customer:  to [email-masked] Customer:  if it’s possible please Customer:  or to [email-masked] Customer:  which ever is possible please Customer:  why are you taking so long please Agent:  Hi Rana Zohair Agent:  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Agent:  For sorry it can not be changed you can create a new account with this new email Agent:  sorry for the late replay Agent:  Is there anything else i can help you with?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  hello mayar Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  please i would like to change the email on this account to another email Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  i want to talk to someone please Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  can i chat with someone pleasse Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  chat with an agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  how can i change the email on my account? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  rana zohair Bot:  Hi Rana Zohair ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6314629038 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:54 PM, 04th Jun                     rana zohair                    would you send an invoice of the order 6314629038 to another email please           04:55 PM, 04th Jun                   mayar                   Hi Rana Zohair ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:57 PM, 04th Jun                   mayar                   Do you want us to send it on this email [email-masked]           05:02 PM, 04th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:07 PM, 04th Jun                     rana zohair                    hello           05:08 PM, 04th Jun                     rana zohair                    hello           05:08 PM, 04th Jun                   mayar                   Do you want us to send it on this email [email-masked]           05:09 PM, 04th Jun                     rana zohair                    yes please           05:11 PM, 04th Jun                     rana zohair                    if it is possible           05:12 PM, 04th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:15 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            05:15 PM, 04th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:16 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2669666