Subject: Ticket Assigned - Conversation with benson mathew
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 13:08:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with benson mathew benson mathew                    Customer:  Can I return to near store and replace with other item with same valuealue Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Benson Mathew ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Vouche
 r if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:33 PM, 04th Jun                   mayar                   Hi Benson Mathew  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:52 PM, 04th Jun                   mayar                   Kindly send your order number           05:00 PM, 04th Jun                   mayar                  
  Hi, I'm not getting a response from you. Are we still connected?           05:00 PM, 04th Jun                   mayar                   Hi Benson Mathew, I have not received a response from you still, please confirm if we are still connected?           05:04 PM, 04th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:08 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2669631