Subject: Ticket Assigned - Conversation with ruba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 12:32:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ruba ruba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ruba Bot:  Hi Ruba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9666978443 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567426469            04:20 PM, 04th Jun                   mayar                   Hi Ruba,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:20 PM, 04th Jun                     ruba                    Hello           04:21 PM, 04th Jun                     ruba                    Today i placed 2 orders           04:21 PM, 04th Jun                     ruba                    After the second order           04:21 PM, 04th Jun                     ruba                    I received email that payment was not completed, and that amount was not charged           04:21 PM, 04th Jun                     ruba                    Which is not true, the amount actually was deducted from my paypal           04:22 PM, 04th Jun                     ruba                    .....?           04:24 PM, 04th Jun                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            04:28 PM, 04th Jun                   mayar                   Is there anything else i can help you with?            04:28 PM, 04th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2669488