Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 06:26:38 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Noted, then why its is again listed and allowing customers to order the item, you should have to remove the listing, its wasting my time and using credit card for payment and refund process. I have three times for the same item, every time it went through all process and got cancelled after half an hour or so…!!!</div>
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<div dir="auto">This is affecting our bank transactions too.</div>
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<div dir="auto">Also note that non other online sites are not allowing to add the item to cart if its not available or not in bad condition as you said before.</div>
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<div dir="auto">These justification are not acceptable!!</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 4 Jun 2021 at 10:20 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Harikrishnan,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for contacting us and we do apologize for the inconvenience caused to you.<br><br>We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. The quality team found that the available units of the items were not in the salable condition and hence they removed it from your order.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Sent from my Iphone</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2629712