Subject: Ticket Assigned - Conversation with dana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Jun 2021 13:57:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dana dana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dana Bot:  Hi Dana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8264724541 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8264724541            05:23 PM, 03rd Jun                   mayar                   Hi Dana ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:24 PM, 03rd Jun                     dana                    Hi mayar           05:24 PM, 03rd Jun                     dana                    My item is supposed to be delivered by june 2           05:24 PM, 03rd Jun                     dana                    No one called me for any delay           05:24 PM, 03rd Jun                     dana                    And i talked to the call center twice           05:24 PM, 03rd Jun                     dana                    And they have no idea whats going on           05:24 PM, 03rd Jun                     dana                    Im so dissapointed with ur service           05:25 PM, 03rd Jun                     dana                    ??????           05:26 PM, 03rd Jun                     dana                    Hello???           05:28 PM, 03rd Jun                   mayar                   Regarding the current condition may be it will take around 9 days to be delivered           05:31 PM, 03rd Jun                     dana                    Which currenr condition?           05:31 PM, 03rd Jun                     dana                    And why was i not informed?           05:31 PM, 03rd Jun                     dana                    And when i called and talked to the call center twice why didnt they give me this information?           05:31 PM, 03rd Jun                     dana                    And when ordering why did they put a delivery date and time if it takes up to 9 days           05:32 PM, 03rd Jun                   mayar                   We will try our best to deliver it asap           05:32 PM, 03rd Jun                     dana                    And why has not anyone called me to give me this information           05:32 PM, 03rd Jun                     dana                    It can take up to a week or two or three i need a date when it will be delieverd           05:33 PM, 03rd Jun                     dana                    It was suppose to be yesterday           05:33 PM, 03rd Jun                   mayar                   Normally , it takes 2-3  days to be delivered but Regarding the current condition may be it will take around 9 days to be delivered           05:33 PM, 03rd Jun                     dana                    Now i just wait without having any information?           05:33 PM, 03rd Jun                     dana                    Kindly, i would like someone from the magamnet to give me a call so i can request a complain           05:35 PM, 03rd Jun                     dana                    Im extremely dissapointed by your service           05:35 PM, 03rd Jun                     dana                    Each agent is giving me different information           05:35 PM, 03rd Jun                     dana                    So unprofessional           05:35 PM, 03rd Jun                     dana                    You are the 3 person to talk to me and give me different information that the first two           05:36 PM, 03rd Jun                   mayar                   This information just came out today           05:38 PM, 03rd Jun                     dana                    Why didnt anyone give me a call and inform me??????           05:39 PM, 03rd Jun                     dana                    I asked for someone to give me an update           05:39 PM, 03rd Jun                     dana                    Why do i have to call or talk to u to get the information           05:39 PM, 03rd Jun                     dana                    Now which date will it be delievered           05:39 PM, 03rd Jun                     dana                    And can you send me an email with the update           05:40 PM, 03rd Jun                     dana                    I need proof           05:40 PM, 03rd Jun                     dana                    In the app its still written june 2           05:40 PM, 03rd Jun                   mayar                   We will try to deliver it asap           05:40 PM, 03rd Jun                     dana                    Which is when?           05:41 PM, 03rd Jun                     dana                    When is asap           05:41 PM, 03rd Jun                     dana                    I need a date           05:41 PM, 03rd Jun                   mayar                   The app will be updated also           05:41 PM, 03rd Jun                   mayar                   withen 9 days           05:41 PM, 03rd Jun                     dana                    So max by june 5           05:41 PM, 03rd Jun                     dana                    Because it will be 9 days           05:41 PM, 03rd Jun                     dana                    Or 9 days from which date?????           05:42 PM, 03rd Jun                     dana                    Please give me clear information           05:42 PM, 03rd Jun                   mayar                   From the day of ordering the order           05:45 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?            05:51 PM, 03rd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:57 PM, 03rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2665976