Subject: Ticket Assigned - Conversation with minahil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Jun 2021 13:55:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with minahil minahil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  minahil Bot:  Hi Minahil ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571517720 Bot:  Please wait while we transfer you to an agent Customer:  0571517729 Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Agent:  Kindly send me your order number Customer:  Okay wait Agent:  ok Customer:  6312904885 Customer:  I received the order but it isn’t marked as delivered Customer:  When will I receive return receipt on my email Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Customer:  Ok Agent:  Is there anything else i can help you with?  Customer:  No I just need to return my order ASAP Agent:  We request you to please allow us some time so we can work on this and do the needful. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Agent:  I can create a return request for you Agent:  Do you want me to do it ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Minahil, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I’d like to request a refund Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  minahil Bot:  Hi Minahil ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:31 PM, 03rd Jun                     minahil                    Okay           05:31 PM, 03rd Jun                   mayar                   Hi Minahil  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:34 PM, 03rd Jun                     minahil                    I’d like to open a refund           05:34 PM, 03rd Jun                     minahil                    Return           05:34 PM, 03rd Jun                     minahil                    I want to return in store           05:34 PM, 03rd Jun                   mayar                   You can return it  within 14 days           05:37 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?            05:38 PM, 03rd Jun                     minahil                    I can go to any store?           05:38 PM, 03rd Jun                     minahil                    I don’t need a receipt or anything?           05:38 PM, 03rd Jun                     minahil                    Kindly guide me           05:38 PM, 03rd Jun                   mayar                   Yes it does need a receipt or anything           05:49 PM, 03rd Jun                   mayar                   You need a receipt or anything           05:50 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?            05:50 PM, 03rd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:54 PM, 03rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2665962