Subject: Ticket Assigned - Conversation with hi im michelle agbuya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Jun 2021 12:50:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi im michelle agbuya hi im michelle agbuya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi im michelle agbuya Bot:  Hi Hi Im Michelle Agbuya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550166919            04:31 PM, 03rd Jun                   mayar                   Hi v ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:31 PM, 03rd Jun                     hi im michelle agbuya                    Hi           04:31 PM, 03rd Jun                     hi im michelle agbuya                    I have unsuccessful transaction           04:31 PM, 03rd Jun                     hi im michelle agbuya                    But my account has been deducted           04:32 PM, 03rd Jun                     hi im michelle agbuya                    Its day before yesterday           04:33 PM, 03rd Jun                     hi im michelle agbuya                    19.330           04:33 PM, 03rd Jun                   mayar                   Kindly send your order number           04:35 PM, 03rd Jun                     hi im michelle agbuya                    8266244016           04:35 PM, 03rd Jun                     hi im michelle agbuya                    ???           04:40 PM, 03rd Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:40 PM, 03rd Jun                     hi im michelle agbuya                    Sure           04:41 PM, 03rd Jun                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8266244016) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8266235473).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            04:45 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?            04:45 PM, 03rd Jun                     hi im michelle agbuya                    You mean the order has been placed successfully?           04:45 PM, 03rd Jun                   mayar                   Yes , It was placed successfully           04:48 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?           04:48 PM, 03rd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:50 PM, 03rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2665534