Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Jun 2021 12:19:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rana zohair                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rana zohair Bot:  Hi Rana Zohair ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6314629038 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:53 PM, 03rd Jun                   mayar                   Hi Rana Zohair  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:54 PM, 03rd Jun                     rana zohair                    i would like to change the email on the account i purchased the order on last night to another email           03:55 PM, 03rd Jun                     rana zohair                    because i want to receive the invoice so that it’s possible for me to refund an item           03:56 PM, 03rd Jun                     rana zohair                    if i needed to           03:57 PM, 03rd Jun                     rana zohair                    is it possible please to change my email           03:57 PM, 03rd Jun                   mayar                   For sorry it can not be changed           04:00 PM, 03rd Jun                   mayar                   Kindly create a new account           04:00 PM, 03rd Jun                     rana zohair                    but if i create a new account the order will not be on the account           04:01 PM, 03rd Jun                     rana zohair                    i just need to receive the invoice in my email so that i could be able to perform the refunding process if i needed to please           04:02 PM, 03rd Jun                   mayar                   We can send you the invoice on that email but we will not change it in your account           04:04 PM, 03rd Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:06 PM, 03rd Jun                     rana zohair                    ok but i’m not sure if the email on this account is working           04:06 PM, 03rd Jun                   mayar                   May you please send me the email which you want to receive the invoice on it           04:09 PM, 03rd Jun                     rana zohair                    [email-masked]           04:12 PM, 03rd Jun                     rana zohair                    the invoice for order number 6314629038           04:13 PM, 03rd Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:14 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?            04:14 PM, 03rd Jun                     rana zohair                    will i be able to receive the invoice on the email i sent you please?           04:15 PM, 03rd Jun                     rana zohair                    asap please before i receive the order please           04:16 PM, 03rd Jun                   mayar                   Yes , we will contact our team to do the needful           04:16 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?           04:16 PM, 03rd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:18 PM, 03rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2665338